Whose credits pay for the send
You have a personal wallet and a shared org pool. Statxt spends your wallet first. Managers and members cannot draw on the pool until someone allocates credits to them.
Credits are prepaid message segments. Settings, Plan & credits is the dashboard. Org Pool is the shared workspace balance. My Wallet is yours. Plan Usage is how many segments you have used against the plan this period. You need an active subscription to buy more. Without one, the buy panel tells you to subscribe.
The wallet is spent first
Every send draws from one balance. Statxt uses your personal wallet when it can cover the message. If it cannot, owners and admins can draw from the org pool. Managers, members, and viewers cannot spend the pool directly. They need credits in their own wallet, which is the first thing to check when a teammate says they cannot send.
Buy Credits takes a pack or a custom amount, then My wallet or Org pool, then a secure checkout. Credits land when payment completes. Buying into the pool once, and allocating from there, is easier to follow than everyone purchasing on their own.
Allocate, claw back, or hand credits over
Owners and admins open Allocate Credits, tick members, type an amount for each, and Assign Selected. Split evenly divides a total across the selection. Leave the split total empty to divide the whole pool. The amount cannot exceed the pool. Claw Back Selected returns unused credits from a member's wallet to the pool, which is the move when someone leaves a project.
Anyone can pass credits from their own wallet. Settings, Team, Move credits, set to From my balance, pick the teammate, enter an amount and an optional note, and Send. Owners and admins can flip that switch to From org pool. The credits move immediately.
A Team Extension is a separate Statxt organization, such as a partner agency, with its own billing. Gift credits from the menu on their row. Enter a recipient email of a user on that team and an amount. Owners and admins choose Personal or Org pool as the source. Managers gift from their personal balance. The gift moves credits only. The wallets stay separate.
Credit Activity has an organization view and a personal view: date, type, amount, and the balance after. Invoices and the usage report are for owners and admins. You can view a receipt, download it, or email it. Owners, admins, and managers can also set a daily message limit on a teammate from their row on Team. Empty means unlimited, and organization limits still apply.
The click-by-click version lives in the Billing & Credits guide.
Walk through it in the product
The guides cover these same workflows step by step, with the screens you will actually use.